Posts Tagged ‘Social Media Customer Service’
How Consumers Use Social Media For Customer Service, July 2015 [CHART]
One-third of US adults report having ever used social media to ask a customer service question.
Read MoreSocial Media Channels Used For Customer Service, 2012 [CHART]
The most common social channel for providing customer service was Facebook, which was also rated the most effective such channel by 42.5%.
Read MorePrevalence Of Customer Service On Social Media Worldwide, 2012 [CHART]
41.2% of companies said they handled only up to 5% of customer service issues on social channels.
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