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Posts Tagged ‘Social Customer Service’

Why Social Media Promoters & Sharers Follow Brands, May 2015 [TABLE]

By David Erickson | October 26, 2015

Nearly nine in 10 US companies with 100 or more employees will use social networks for marketing purposes this year.

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Preferred Channel For Customer Service Inquiries, September 2014 [TABLE]

By David Erickson | December 31, 2014

Social networks were hardly ever the preferred channel for making customer service inquiries.

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Top 7 Reasons People Use Social Customer Service, September 2014 [CHART]

By David Erickson | December 30, 2014

23% of US internet users have used social media for customer services purposes at some point.

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Top Ways Social Media Provides Enterprises Value, October 2014 [CHART]

By David Erickson | December 14, 2014

Almost 9 in 10 enterprise organizations agree that their social media presence is important to stay competitive.

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Effects Of Social Customer Service, October 2012 [CHART]

By David Erickson | November 21, 2012 | 4

71% of those who experienced a quick and effective social customer service say they are likely to recommend a brand or company.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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