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Posts Tagged ‘QVC’

Mobile Commerce [INFOGRAPHIC]

By David Erickson | August 13, 2016

This infographic illustrates the mCommerce market, from rising regions, to average order value, to mobile coupon use and payments.

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US Companies With The Best & Worst Customer Service, May 2014 [TABLE]

By David Erickson | June 4, 2014

Comcast had the lowest customer service rating of the 233 companies measured, while USAA took the top spot for the second consecutive year.

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Top 15 Retailers By Holiday Customer Satisfaction, January 2014 [CHART]

By David Erickson | January 8, 2014

Amazon and L.L.Bean were the standard-bearers, each with a score of 90 on a 100-point scale.

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Holiday Mobile Retail Experience Ratings by Select Brands, February 2013 [CHART]

By David Erickson | February 13, 2013

Amazon led all retailers tracked in customer satisfaction with mobile retail experiences during the holiday period.

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eTailer Holiday Customer Satisfaction Rankings, December 2012 [CHART]

By David Erickson | December 26, 2012

Amazon maintained its leading index score of 88 (on a 100-point scale) from last year, the highest score since the study began in 2005.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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