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Posts Tagged ‘Online Chat’

B2B Responsive Design Penetration [CHART]

By David Erickson | April 3, 2017
B2B Responsive Design

B2B firms that sell online are getting more sophisticated about their efforts.

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Customer Service Satisfaction By Communications Channel, June 2015 [CHART]

By David Erickson | July 31, 2015

American adults are most likely to rate companies’ customer service via phone (90%) and online chat (85%) as meeting or exceeding expectations.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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