Posts Tagged ‘Net Promoter Score’
Average Net Promoter Score By B2C Industry [CHART]
Which B2C industries and brands enjoy the highest net promoter scores (NPS)? NICE Satmetrix, one of the co-developers of this metric, asked 62,000 Americans to rate 188 brands across 23 industry sectors.
Read MoreMarketing Programs Salesforce Users Are Investing In, October 2014 [CHART]
Customer engagement is a central theme running through this latest analysis of how companies are using Salesforce.
Read MoreTop Weaknesses Of Internal Marketing Teams [CHART]
Business professionals say they are weakest at finding sponsorships/lead sources (2.0 average sore), creating whitepapers (2.0), and doing analysis (1.9).
Read More