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Posts Tagged ‘Live Chat’

Shoppers' Customer Experience Expectations [CHART]

By David Erickson | October 3, 2018 | 0
Chart: Shoppers' Customer Experience Expectations

Digital transformation has had a significant effect on nearly all companies over the past couple of years. For some marketers, it has forced them to rethink how systems, tools and team members must work together to successfully meet larger business objectives.

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Most Important Customer Service Options For Online Shopping [CHART]

By David Erickson | February 13, 2018
Chart; Most Important Customer Service Options for Online Shopping

Online shoppers are increasingly taking advantage of live chat options when shopping online, reports UPS in the 5th installment of its 2017 Pulse of the Online Shopper research series. Some 42% see live chat as an important customer service option when shopping online, according to the study.

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Top Features Of Beauty Brand eCommerce Sites, 2012 & 2013 [CHART]

By David Erickson | December 12, 2013

83% of sites had incorporated user reviews, making it the most widely adopted feature.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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