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Posts Tagged ‘Employee Feedback’

Data Sources Used For Customer Experience Decisions [CHART]

By David Erickson | February 1, 2019
Chart: Data Sources That Drive CX Decisions

Customer experience (CX) professionals are interested in learning about all phases of the customer journey, though they appear to de-prioritize the post-purchase stage.

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Top B2C Persona Development Techniques [CHART]

By David Erickson | March 3, 2017
Chart: Top B2C Persona Development Techniques

Roughly 7 in 10 B2C content marketers agree that they frequently consider how their content impacts the overall experience a person has with their organization.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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