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Posts Tagged ‘Customer Support’

Customer Satisfaction By Support Channel, Q3 2013 [CHART]

By David Erickson | November 21, 2013

Voice was the top service channel by customer satisfaction (91%), followed by chat (85%) and help center/web forms (83%).

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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