Posts Tagged ‘Customer Experience’
Grocery Shopping
Explore an extensive compilation of grocery shopping statistics from 2012 to present about how consumers interact with their grocery providers.
Read MoreTop Digital Onboarding Pain Points
There are often numerous hurdles to jump when signing up to a new account. Among consumers who’ve opened an account in the past month, 93% said they had to do at least one of eight actions to verify their identity.
Read MoreTerms Of Service Length
This infographic from Visual Capitalist illustrates how long the terms of serivce take to read for many of the top digital platforms.
Read MoreState Of Content Marketing 2020 [INFOGRAPHIC]
This infographic by Upland Kapost animates the state of content strategy, production, and best practices in 2020.
Read MorePersonalization Goals & Challenges [CHART]
Optimizing the customer experience has been deemed one of the most exciting opportunities for marketers this year. But that doesn’t make it easy: research from Ascend2 reveals that improving the customer experience (CX) is also one of the most critical challenges to the success of a data-driven personalization strategy.
Read MoreBad Shopping Experience Reactions [CHART]
A report from BRP shows that there are significant variances in shopping behavior by age, in particular between those who grew up in the internet age (“Digital Consumers” age 18-37) and those born before this time (“Traditional Consumers” age 38+).
Read More10 Marketing Lessons From Apple [INFOGRAPHIC]
This infographic from the Web Design Group illustrates ten lessons you can learn from the model Apple sets for marketing.
Read MoreBrand Social Media Behaviors That Connect With Consumers [CHART]
![Chart: Brand Social Media Behaviors That Connect With Consumers [CHART]](https://trends.e-strategyblog.com/wp-content/uploads/2019/04/Social-Behaviors-Connecting-Brands-Consumers-150x150.png)
Consumers like when brands listen to them. Part of listening means interacting and exhibiting behaviors that facilitate and encourage connections.
Read MoreMarketing Flywheel [INFOGRAPHIC]
This infographic from Outgrow illustrates using the flywheel concept as a methodology for growing your business. Watch HubSpot CEO Brian Halligan discuss the concept.
Read MoreData Sources Used For Customer Experience Decisions [CHART]
Customer experience (CX) professionals are interested in learning about all phases of the customer journey, though they appear to de-prioritize the post-purchase stage.
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