Chat Archives - e-Strategy Trends

Creativity Is The Most Important Skill, According To Senior Marketers

By David Erickson | February 7, 2017

Chart: Top Skills Important To Senior Marketers

Creativity remains one of the most important skills among successful senior marketers in the US and Western Europe.

Customer Satisfaction By Support Channel, Q3 2013 [CHART]

By David Erickson | November 21, 2013

Voice was the top service channel by customer satisfaction (91%), followed by chat (85%) and help center/web forms (83%).