Grocery Store Omnichannel Services [TABLE]
Keeping up with technology isn’t the most pressing concern among grocers (that would be labor issues or competitive threats), but it’s definitely on their minds. In fact, it was the third most cited concern in the annual Progressive Grocer survey, up from ninth place last year. Nearly three-fourths of respondents planned to increase their tech spending in 2018.
Omnichannel initiatives are still a priority, and a majority (56.0%) said they are currently operating a fully integrated strategy connecting in-store and digital channels. Only 12.1% had no plans to execute omnichannel features.
The leading omnichannel feature offered was mobile shopping apps (54.2%). The next most popular were delivery-related: click and collect (31.8%), third-party delivery services like Instacart (31.8%), and curbside pickup (30.8%). Notably, in-store mobile product scanning was implemented by roughly a quarter of grocers, while only 8.5% offered it last year. Read the rest at eMarketer.