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Using Social Media For Customer Retention [INFOGRAPHIC]

By David Erickson | March 3, 2018

This infographic from Branex illustrates seven ways you can use social media for customer retention.

How Can I Use Social Media For Customer Retention?

These are seven ways you can use social media for customer retention.

  1. Social Listening: Get a better understanding of what your customers like and don’t like.
  2. Reward Advocates: Identify, acknowledge and reward customers who are giving you props.
  3. Personalize: Engage with your customers in a personalized fashion.
  4. Irresistible Offers: By listening and engaging with your customers, you’ll gain a better understanding of what they find irresistible.
  5. Tap Social Influencers: Identify and build relationships with the social influencers your customers pay attention to and leverage their reach.
  6. Speak Your Customers’ Language: Understand and replicate the tone your customers use online.
  7. Dayparting: Discover when your customers are active online so your more likely to engage with them.

Infographic: Customer Retention Using Social Media

Posted in Consumer Behavior, Influencer Marketing, Online Behavior, Social Media Marketing, Social Sharing and tagged Customer Experience, Customer Loyalty, Customer Retention, Dayparting, Infographic, Personalization, Social Listening

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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