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The Cost Of Social Customer Service [INFOGRAPHIC]

By David Erickson | May 27, 2015

According to this infographic by sprinklr (via Ragan), 11% of organizations have lost money due to negative social media comments. 15% have lost customers. This infographic illustrates the costs of neglecting customer service.

The Cost Of Social Customer Service [INFOGRAPHIC]

Posted in Consumer Attitudes, Consumer Behavior, Online Behavior, Reputation Management, Social Media Marketing and tagged Customer Service, Infographic, ROI

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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