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Archive for March 6, 2015

Best & Worst Customer Experience Ratings By Industry & Company, March 2015 [TABLE]

By David Erickson | March 6, 2015

Publix enjoys the best customer experience rating of 293 companies measured.

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Worst Customer Service Industries, March 2015 [CHART]

By David Erickson | March 6, 2015

Government offices and the telecommunications industry (telecom, TV, internet) have by far the worst customer service,

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Top Promotional Strategies For Increasing Sales, March 2015 [CHART]

By David Erickson | March 6, 2015

46% of Inc. 500 executives cited online advertising as the promotional strategy they feel has the most potential to help increase sales.

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Customers' Top Priorities For The Next 12 Months, February 2015 [CHART]

By David Erickson | March 6, 2015

CMOs narrowly give the edge to excellent service over product quality when it comes to their customers’ top priorities in the next 12 months.

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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