March 6, 2015 - e-Strategy Trends

Publix enjoys the best customer experience rating of 293 companies measured.

Government offices and the telecommunications industry (telecom, TV, internet) have by far the worst customer service,

46% of Inc. 500 executives cited online advertising as the promotional strategy they feel has the most potential to help increase sales.

CMOs narrowly give the edge to excellent service over product quality when it comes to their customers’ top priorities in the next 12 months.

Archive for March 6, 2015