Customer Satisfaction With the Retail, 2013 vs 2014 [CHART]
Customer satisfaction with the retail sector has slipped, reports the American Customer Satisfaction Index (ACSI), with traditional retail the culprit. The latest annual study finds that customer satisfaction with almost all forms of traditional retail dropped, while satisfaction with online retailers improved. The results are a reversal of trends seen in last year’s report, in which satisfaction with traditional retailers had closed the gap with online retail. Read the rest at MarketingCharts.