Marketers' Proficiency, September 2013 [CHART]
Few marketers deem their companies proficient in the marketing areas they feel are most important, according to a new report from Adobe, which also finds only 40% of marketers rating their company’s marketing as effective. The biggest gap between importance and proficiency was in the area of marketing measurement, which 76% of respondents rated as important to their company (top-3 box score on a 10-point scale), but at which only 29% felt their company was performing well (top-3 box score).
The next biggest gaps (42% points) were for “creativity and innovation in marketing programs” and “customer response management.” The study found 75% of the 1,017 US marketers rating each area as important, with only 33% rating their company as proficient at them. Other significant gaps between importance and proficiency emerged for content management (40% points), personalization and targeting (40% points) and cross-channel marketing (38% points). The smallest gap, of 19% points, was for events, with 58% rating them important for their company and 39% feeling their company performs well at them. Read the rest at MarketingCharts.