Restaurants' Top Loyalty & Social Marketing Tactics, 2012 & 2013 [CHART]
In a survey, Hospitality Technology asked US executives overseeing restaurants around the world about a variety of social and loyalty marketing tactics, and found that every single one of these tactics had seen an increase in use among restaurants between 2012 and 2013. Nearly nine out of 10 restaurants used social media outreach this year—the most common tactic by a wide margin—up from 77% in 2012.
Unsurprisingly, the greatest percentage of social-savvy restaurants used Facebook (94%) this year, followed by Twitter (77%) and Yelp (53%). Nearly half also used YouTube. foursquare, used by 42% of restaurants, seemed like it could be leveraged more widely, given its role as a way for users to broadcast their latest check-ins, most often at stores and restaurants. Pinterest saw among the biggest bumps in usage, rising from 17% in 2012 to 28% in 2013. Read the rest at eMarketer.