Consumer Reactions To Poor Mobile App Experiences, March 2013 [CHART]

Chart - Consumer Reactions To Poor Mobile App Experiences

56% of mobile application users report having encountered a problem (crash, freeze, error, etc.) when accessing an app, per results from a global Compuware survey. And app users seem none too forgiving: only 16% would give an app 2 or more attempts if it failed to work. Reactions to a poor experience range from being less likely to use the app (48%) to switching to a competitor’s app (34%), telling others about the poor experience (31%), and being less likely to purchase from the company (31%).

The study finds that 85% of mobile app users prefer them to the mobile web. Asked why, 55% cited them as being more convenient, while other benefits included apps being faster (48%) and easier to browse (40%), though only 28% believe they offer a better user experience.

With regards to speed, 42% expect mobile apps to finish loading faster than mobile websites, and another 36% expect to them to load just as quickly. The median time respondents are willing to wait for a mobile app to launch is 2 seconds, although 28% will wait only 1 second or less. Read the rest at MarketingCharts.