Channels Through Which American Travelers Book Their Trips By Segment, June 2012 [TABLE]
Travel agents maintain a much more significant role in the cruise industry than in other travel sectors. Travel Weekly found that 34% of cruise bookings were made through travel agents in the 12-month span ending June 2012. By comparison, only 9% of airline and 5% of resort hotel reservations were made through agents during that time. Read the rest at eMarketer.