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Brand-Connected Consumers' Attitudes Regarding Social Feedback, January 2013 [CHART]

By David Erickson | January 22, 2013

Chart - Brand-Connected Consumers' Attitudes Regarding Social Feedback

8 in 10 consumers digitally engage with brands, while one-quarter are “brand connected consumers” (BCCs) who both post to and about brands online at least once a week, according to survey results from JWT, OgilvyAction, and EXPO. These BCCs use social media sites more frequently than the average consumer, and they expect their online voices to be heard. For example, 80% feel that it’s important that their feedback on a brand’s social network page is acknowledged, while 75% share that opinion about their feedback on review sites, and 70% about their feedback on their personal social network pages. That’s important, given separate survey results indicating that 70% of consumers will stop buying from a brand if it fails to respond to a negative post about it.

Brand-connected consumers do appear confident that their voices are seen and valued. Roughly 8 in 10 believe that brands see their posts on social network pages and review sites, and a similar proportion believe brands value the information they provide in those locations. Read the rest at MarketingCharts.

Posted in Consumer Attitudes, Consumer Behavior, Online Behavior, Online Reviews, Social Media Marketing and tagged Brand Marketing, Branding, Customer Service, Online Branding, Social Business, Social Feedback

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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