Mobile Customer Support, 2012 [CHART]
According to a study by SAP and Social Media Today, 38% of companies surveyed worldwide in 2012 offered customer service through the mobile channel.
That number is up 10 percentage points from 2011 when only 28% of surveyed companies provided mobile support. Moreover, 8% of surveyed businesses said they planned to enable that capability in the next six months and 9% said they too would enable it, but it would take more than six months. Read the rest at eMarketer.