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Companies That Track Feedback On Social Media [CHART]

By David Erickson | July 17, 2012

Chart - Companies That Track Feedback On Social Media

According to Satmetrix, a customer service software provider, only 49% of companies it surveyed worldwide in January 2012 tracked and followed up on customer feedback on social media, while 28% did neither. Read the rest at eMarketer.

Posted in B2B Marketing, Consumer Behavior, Online Behavior, Social Media Marketing and tagged B2B, B2C, Customer Engagement, Customer Service, Monitoring

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Marketing, advertising, communications & public relations trends, statistics, charts, graphs, infographics, presentations, and video that are not published to the e-Strategy Content Marketing Blog or to eStrategy TV. This site is published daily by David Erickson, a veteran marketing professional.

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