Value, customer service, product quality and trust are among the core drivers of US consumers’ satisfaction with companies.
More than three-quarters of US consumers use customer reviews to determine the legitimacy of a site that sells brand name products.
Customer satisfaction with social media sites has risen by 3 points to 74 on a 100-point scale as visitors report growing satisfaction with a variety of user experience elements ranging from privacy to the amount of ads on the sites.
The impact of relevant content continues to grow, while the number of links to a given page remains influential though potentially decreasing in value.
96% of executives from Global 1,000 companies say that their markets and business models are being pressured by the shift to digital,
When it comes to a great website experience, internet users consider performance more important than fresh content, consistent experiences across mobile and desktop, and personalized content.
The median load time for home pages of the top 100 US retail websites has slowed yet again on a year-over-year basis.
This infographic illustrates the fundamentals of how eye tracking technology can inform website design.
Only 5% said their companies are using personalization extensively, with an additional 18% reporting that personalization is being used moderately.
This infographic from Genetech illustrates five reasons you should adopt responsive web design.