Twitter

e-Strategy Trends’ continually updated collection of Twitter marketing trends and statistics for marketing, public relations, advertising and strategic communications professionals.

US Twitter Users By Generation, Nov 2010-Feb 2012 [CHART]

via emarketer.com While overall Twitter user numbers continue to increase slowly, younger consumers are still flocking to the site. In February 2012, some groups saw a drop in user numbers, particularly those ages 25 to 34 and over 64. But the number of US internet users ages 18 to 24 who said they use Twitter…

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US Daily Twitter Use, Nov 2010-Feb 2012 [CHART]

via emarketer.com In the “Twitter Use 2012” survey from the Pew Internet & American Life Project, 15% of US internet users reported using the site in February 2012, up after a drop from 13% in May 2011 to 12% in August. However, the percentage of users who said they accessed the service daily doubled within…

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Retailers’ Most Valuable Online Channels [CHART]

via marketingcharts.com When asked about the digital marketing channels having the greatest impact on their businesses, 58% of senior executives working for large retailers point to social media, per KPMG survey results [pdf] released in June 2012. Interestingly, this puts social media’s impact on par with online shopping, which was cited by 59% of the…

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Top Google Search Ranking Factors [CHART]

via marketingcharts.com Within the US, among 22 ranking factors identified, social signals account for 5 of the 6 most highly correlated with Google search results, according to a June 2012 study from Searchmetrics. Presenting the correlations using Spearman’s rank correlation coefficient, the study shows that Facebook shares (0.37) have the highest correlation, followed by number…

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Social Media Customer Service Channel Expectations [CHART]

via emarketer.com In a Q4 2011 survey of worldwide online consumers, Oracle found that online users valued having a number of pathways to customer service support, including through social media, click-to-call services and instant messaging. Given Facebook’s dominance of the social media landscape, it should surprise no one that 46% of those polled anticipated that…

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Local Business Recommendation Methods, 2011 & 2012 [CHART]

via marketingcharts.com Word-of-mouth is still the most popular way for consumers to recommend local businesses, though social channels are figuring more into the equation, finds a BrightLocal survey, the results of which were published in June 2012 on Search Engine Land. 77% of the survey respondents said they had shared a recommendation through word-of-mouth in…

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Mobile Twitter User Demographics [TABLE]

via pewinternet.org As with our general Twitter usage findings, cell owners ages 18-24 are more likely than older cell owners to use Twitter within the context of their mobile devices—fully one in five 18-24 year old cell owners (22%) use Twitter on their phones, and 15% do so on a typical day. African Americans and…

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Twitter Use By Generation, 2010-2012 [TABLE]

via pewinternet.org Twitter use within the overall population remained steady over the last year, and usage rates within most major demographic groups changed little over the same time period. The youngest adults (those between the ages of 18 and 24) are the primary exception to this trend—nearly one third of internet users in this age…

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Twitter Demographics, 2012 [TABLE]

via pewinternet.org Several demographic groups stand out as having high rates of Twitter usage relative to their peers: African-Americans — Black internet users continue to use Twitter at high rates. More than one quarter of online African-Americans (28%) use Twitter, with 13% doing so on a typical day. Young adults — One quarter (26%) of…

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Twitter Growth, 2010-2012 [CHART]

via marketingcharts.com pew-twitter-usage-nov-10-to-feb-12-june2012.jpgWhile the overall proportion of online adults using Twitter did not rise significantly from May 2011 to February 2012, the percentage using the site on a typical day doubled in that time period, according to a May 2012 report from the Pew Internet & American Life Project. As of February 2012, 15% of…

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