How Grandparents Communicate With Their Grandchildren Online, November 2014 [CHART]

Chart - How Grandparents Communicate With Their Grandchildren Online

68% of US baby boomer and senior internet users owned a PC and 65% had a laptop.

Preferred Channel For Customer Service Inquiries, September 2014 [TABLE]

Table - Preferred Channel For Customer Service Inquiries

Social networks were hardly ever the preferred channel for making customer service inquiries.

Influence Of Personalization On Channel Conversion Rates, November 2014 [CHART]

Chart - Influence Of Personalization On Channel Conversion Rates

32% of global company marketers say they have experienced a major lift in search engine marketing conversion rates since implementing personalization.

How People Plan To Use Smart Phones For Holiday Shopping, October 2014 [CHART]

Table - How People Plan To Use Smart Phones For Holiday Shopping

Only 14% of US smartphone owners said they planned to make a purchase on such devices this holiday season.