A breakdown of social media response times and rates by industry found that government companies had the longest response time—14.5 hours—and a response rate of just 17%.
There are 9 million engaged couples in the US (adults planning to get married in the next year), 48% of whom are Millennials and 39% Gen Xers.
This infographic from Merchant Warehouse illustrates Yelp reviews affect on small businesses.
Smart phone traffic has grown 10 times more quickly than desktop traffic over the past year.
Finance, insurance and real estate marketers would collectively spend $2.08 billion on US mobile marketing this year, up significantly from about $1.33 billion in 2012.
A survey from the Online Publishers Association compared product research with product purchase by category among tablet users in March 2013.
E-commerce sites exceeded the threshold of excellence in customer satisfaction last year, according to the American Customer Satisfaction Index.
Average email read rates around the world were less than 17% in Q4 2012, slightly down from a year earlier.
Restaurants continue to be the leading local search category on the YP Local Ad Network.
US overall paid search clickthrough rates for travel and leisure dropped considerably year-over-year from Q3 2011, falling 34%, from 7.94% down to 5.28%.