Favored Social Channels For Customer Service, July 2014 [CHART]

Chart - Favored Social Channels For Customer Service

Facebook is the clear choice for social care, per the survey, and is also the social channel from which a plurality of respondents expect the quickest response.

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Social Sites Used By 2014 US High School Grads By Frequency [CHART]

Chart - Social Sites Used By 2014 US High School Grads By Frequency

87% of 2014 high school graduates in the US used Facebook, and 61% of them checked their newsfeeds at least once per day.

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Channels Used By Nonprofit Social Media Managers, Spring 2014 [CHART]

Chart - Channels Used By Nonprofit Social Media Managers

98% of charities and nonprofits are using at least one form of social media.

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Average Order Value By Social Channel, Q1 2013 vs Q1 2014 [CHART]

Chart - Average Order Value By Social Channel

Social traffic to e-commerce sites continues to underperform relative to search traffic but is gaining in some key areas.

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Social Channels Top Charities & Non-Profits Use, June 2014 [CHART]

Chart - Social Channels Top Charities & Non-Profits Use

Social media use is almost ubiquitous among top charities and non-profits, with 98% using at least one platform.

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Social Media Posting Best Practices [INFOGRAPHIC]

Infographic - Social Media Posting Best Practices

This infographic compiles the best practices for creating posts on the most popular social media sites.

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