Around 60% of US buyers said they abandoned their shopping carts because shipping costs pushed their purchase total up more than expected.
Female and older internet users were the least willing to pay more for same-day and overnight delivery when shopping online.
Among US internet users surveyed who had at least one digital shopping pet peeve, shipping costs were the most common, cited by 66% of respondents.
Almost 7 in 10 US adults have made a clothing purchase online, making this the most common purchase of 10 identified categories.
In November 2013, 44% of boomers said they showroomed.
Across 15 countries tracked, consumers in 13 markets reported spending more time shopping offline than online.
Despite the growth of mobile commerce (23% year-over-year in 2013, per comScore), only 1 in 10 respondents prefer to purchase products on mobile devices.
Nearly two-thirds (64.1%) of Italy’s mobile phone owners had a smartphone late last year—a gain of 23.5% compared with the same period in 2012.
78% of respondents reported Webrooming, or researching online before heading to a store to make a purchase.
US retail ecommerce will continue its torrid growth in 2014, with sales forecast to rise 15.5% to $304.1 billion.