Best & Worst Customer Experience Ratings By Industry & Company, March 2015 [TABLE]

Table - Best & Worst Customer Experience Ratings By Industry & Company

Publix enjoys the best customer experience rating of 293 companies measured.

Mobile Millennials Expectations For Brands Technology Use, February 2015 [CHART]

Chart - Mobile Millennials Expectations For Brands Technology Use

Mobile Millennials are more likely to expect brands to have a mobile-friendly website or app than they are to expect brands to have a social media presence.

Preferred Channel For Customer Service Inquiries, September 2014 [TABLE]

Table - Preferred Channel For Customer Service Inquiries

Social networks were hardly ever the preferred channel for making customer service inquiries.