Preferred Channel For Customer Service Inquiries, September 2014 [TABLE]

Table - Preferred Channel For Customer Service Inquiries

Social networks were hardly ever the preferred channel for making customer service inquiries.

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Top 10 Simplest Brands, November 2014 [CHART]

Chart - Top 10 Simplest Brands

7 in 10 consumers from 8 global markets are more likely to recommend a brand because it provides simpler experiences and communications.

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Top Ways Social Media Provides Enterprises Value, October 2014 [CHART]

Chart - Top Ways Social Media Provides Enterprises Value

Almost 9 in 10 enterprise organizations agree that their social media presence is important to stay competitive.

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How Shopping Apps Can Improve, October 2014 [CHART]

Chart - How Shopping Apps Can Improve

44% of mobile device owners cited unique savings or discounts as the top way shopping apps could improve.

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