Consumers’ Top Priorities When Shopping, August 2014 [CHART]

Chart - Consumers’ Top Priorities When Shopping

Price is the most important attribute for US consumers when shopping for goods and services, with 42% of respondents ranking it their top attribute and three-quarters ranking it among their top-3 (of 8 listed).

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Favored Social Channels For Customer Service, July 2014 [CHART]

Chart - Favored Social Channels For Customer Service

Facebook is the clear choice for social care, per the survey, and is also the social channel from which a plurality of respondents expect the quickest response.

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