Mobile Millennials Expectations For Brands Technology Use, February 2015 [CHART]

Chart - Mobile Millennials Expectations For Brands Technology Use

Mobile Millennials are more likely to expect brands to have a mobile-friendly website or app than they are to expect brands to have a social media presence.

Preferred Channel For Customer Service Inquiries, September 2014 [TABLE]

Table - Preferred Channel For Customer Service Inquiries

Social networks were hardly ever the preferred channel for making customer service inquiries.

Top Ways Social Media Provides Enterprises Value, October 2014 [CHART]

Chart - Top Ways Social Media Provides Enterprises Value

Almost 9 in 10 enterprise organizations agree that their social media presence is important to stay competitive.

How Shopping Apps Can Improve, October 2014 [CHART]

Chart - How Shopping Apps Can Improve

44% of mobile device owners cited unique savings or discounts as the top way shopping apps could improve.