Marketers’ Perceptions Of Customers’ Attitudes Toward Customer-Centricity, September 2014 [CHART]

Chart - Marketers

The attributes that best define customer centricity are a senior management team committed to understanding the customer, functional alignment in support of a holistic customer experience strategy and a corporate culture that prioritizes customer satisfaction.

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Online Leaders & Followers, August 2014 [TABLE]

Table - Online Leaders & Followers

96% of executives from Global 1,000 companies say that their markets and business models are being pressured by the shift to digital,

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