e-Strategy Marketing Trends

Marketing Trends & Statistics

Home » Customer Loyalty

Customer Loyalty In The Age Of Showrooming [PRESENTATION]

This presentation by faberNovel looks at strategies for bricks and mortar retailers to fight online competition.

Cross-Channel Strategy Benefits, December 2012 [CHART]

3 in 4 retailers have a cross-channel strategy (51%) or are working towards one (24%).

B2C Content Marketing Goals, August 2012 [CHART]

Most content marketing aims to drive pre- and post-sales activity.

Top Content Marketing Objectives For American B2B Marketers, May 2012 [CHART]

BtoB Magazine found that more than half (56%) of US B2B marketers used content marketing to foster greater audience engagement.

Retail Marketing Priorities By Time Spent, September 2012 [CHART]

Retail marketers are spending most of their time building their brands and drive sales, and are not as focused on engaging customers or building customer loyalty.

Top Retail Marketing Business Challenges, September 2012 [CHART]

Slightly more than half of retailer respondents to an RSR Research survey say that customer retention has become more difficult and building customer loyalty is challenging.

Content Optimization Beyond Search [INFOGRAPHIC]

This infographic by InboundWriter illustrates the importance of content optimization beyond the search engine.

Reasons People Consider Switching Mobile Service [CHART]

Ads are the top reason why mobile subscribers who consider switching carriers look at new options.

Top 5 Ways Companies Can Build Customer Loyalty [CHART]

While loyalty programs have been popular in the US for years—with the average American consumer belonging to 18 loyalty programs according to loyalty marketing publisher COLLOQUY—whether these members are active is another story.

Top Methods For Building Customer Loyalty [CHART]

Top Methods For Building Customer Loyalty [CHART]Rate this post via marketingcharts.com Data from the “2012 Brand Loyalty Survey” indicates that providing exceptional 24/7 customer service is the most likely way companies can build loyalty with customers, with one-third of respondents citing this as the best way of forming this bond. This finding is mirrored by […]