![Financial Activities On Mobile Devices By Device Type, February 2013 [CHART]](http://trends.e-strategyblog.com/wp-content/uploads/2013/02/ProsperMobile-Smartphone-Tablet-Financial-Activities-Feb2013-150x150.png)
Slightly more than 9 in 10 smart phone and tablet users engage in one or more of a variety of financial activities on their devices.
Industry Reputation Ratings, February 2013 [TABLE]
![Industry Reputation Ratings, February 2013 [TABLE]](http://trends.e-strategyblog.com/wp-content/uploads/2013/02/Harris-Industry-Reputation-Ratings-Feb2013-150x150.png)
79% of Americans believe that the technology industry has a positive reputation.
2013 Edelman Trust Barometer [PRESENTATION]
The 2013 Edelman Trust Barometer is the PR firm’s 13th annual trust and credibility survey of 26,000 ordinary people, ages 25-64 across 26 countries.
Demographics Of Users Of Mobile Banking Services [TABLE]
Online banking is especially prevalent among those ages 18-29, those with higher levels of education, and the African-Americans and Hispanics who own cell phones.
Bank Customers’ Attitudes Toward Banking Conveniences By Bank Type, February 2012 [CHART]
![Bank Customers’ Attitudes Toward Banking Conveniences By Bank Type, February 2012 [CHART]](http://trends.e-strategyblog.com/wp-content/uploads/2012/11/146397-150x150.gif)
Half of credit union customers said banking convenience meant being able to take advantage of good online services, compared with 46% of large national bank customers and 34% of regional bank customers.
eBankers Who Are Happy With Their Institution’s Mobile Services By Bank Type, February 2012 [CHART]
![eBankers Who Are Happy With Their Institution’s Mobile Services By Bank Type, February 2012 [CHART]](http://trends.e-strategyblog.com/wp-content/uploads/2012/11/146399-150x150.gif)
60% of US credit union members thought their bank was doing a great job at providing innovative technology.
Most Important Mobile Tasks For Banking & Finance, July 2012 [CHART]
![Most Important Mobile Tasks For Banking & Finance, July 2012 [CHART]](http://trends.e-strategyblog.com/wp-content/uploads/2012/11/146039-150x150.gif)
Bank customers listed as their most important tasks checking account balances, getting directions/store hours, and logging into accounts.
Importance Of Emotional Connection To A Company By Industry, November 2012 [CHART]
![Importance Of Emotional Connection To A Company By Industry, November 2012 [CHART]](http://trends.e-strategyblog.com/wp-content/uploads/2012/11/rbbPR-Importance-Emotional-Connections-by-Industry-Nov2012-150x150.png)
85% of consumers say it is important or very important to them to do business with a company for which they have strong emotions.
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