Mobile banking ranked as the third most-used bank feature among respondents, at 45%.
For the first time in 2016, eMarketer expects the majority (51.2%) of adult mobile phone users in the US to use mobile banking.
Publix enjoys the best customer experience rating of 293 companies measured.
Payment services maintained the highest number of monthly unique engaged visitors during the six months as the total more than sextupled.
Nearly three-quarters (72%) of US financial services brands tracked on the Sharablee social analytics company’s platform had a social network presence.
Customers continue to be report significantly higher satisfaction rates with credit unions than with banks.
45% of US internet users said they used online banking once a week.
Some 51% of American adults say they have less trust in major corporations than they did a few years ago, while just 8% have more trust.
Only 21% of American adults have a Lot Of Trust in the businesses or companies that they regularly do business with to keep their personal information secure.
Of the 5 countries tracked – China, Australia, the US, Germany, and the UK – US respondents were the most satisfied customers overall.