This infographic from Headway Capital illustrates five ways small businesses use Facebook chatbots and eight tips for creating one.
More than one-third of US internet users said they first find out about small businesses when researching online.
The use of mobile phones is still growing, and more than half of US small businesses have taken note and optimized their sites accordingly.
Most small and medium-sized businesses based in the US still don’t have a mobile-optimized website.
US small and medium-sized businesses were seeing more success with their website than any other channel.
SBOs not interested in mobile payments were most likely to say it just didn’t make sense for their businesses.
Nearly 70% of small business owners believed mobile payments could offer customers a simpler payment experience.
Some Small Business Owners will reduce technology spending, but they are more the exception than the rule.
The focus for small-business owners (SBOs) is shifting from survival to growth.
Almost 8 in 10 small businesses surveyed are using data to make smarter decisions and another 8% wish they were.