Multichannel Marketing

e-Strategy Trends’ continually-updated collection of multichannel marketing-related research, statistics and trends for marketing, public relations, advertising and strategic communications professionals.

Number Of Channels Used To Communicate With Service Providers By Generation [CHART]

via Millennials (aged 18-30) are using more channels than ever to contact financial service, telecom, travel, insurance, and healthcare providers, and they are spurring adoption of alternative channels such as SMS, smartphone applications, and social networks, finds a [download page] NICE Systems survey of US, UK and Australian consumers released in June 2012. On…

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Multitainment In Australia [CHART]

via According to a May 2012 Deloitte study, “Vox Populi: State of the Media Democracy,” a majority of consumers in Australia, like in the US, are multitasking while watching TV. The survey for the report, conducted from November to December 2011, found that only 40% of people focused solely on TV while watching; the…

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How Multiscreen Consumers Learn Of New Products & Services [CHART]

via Not surprisingly, the more screens a consumer uses, the more likely he or she is to discover and research products online, versus offline. While 75% of two-screen (2SCRN) consumers list offline sources like word-of-mouth, catalogs and television as their primary way of discovering new products, that percentage drops to 63% for 4SCRN consumers.…

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Real-Time, Cross- & Multichannel Digital Marketing Capabilities [CHART]

via According to March 2012 research from marketing solutions provider PulsePoint (formerly Datran Media and CONTEXTWEB), US marketers, agencies and publishers may recognize that a seamless experience across channels is important for consumers, but they are not yet following their targets down that path. Read the rest at eMarketer. Rate this post

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Current Digital Marketing Capabilities for Marketers, Agencies & Publishers [CHART]

via Most marketers are not yet confident in their ability to execute complex digital marketing programs, details PulsePoint [download page] in May 2012 survey results. The study found that a multi-channel approach (referring to marketing programs using 2 or more channels) was the most commonly identified capability, at 65% of marketers, with just one-quarter…

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