Retailers are having trouble identifying and engaging their most valuable customers, as a leading 52% of respondents surveyed identify this as one of their top 3 business challenges.
North American consumers are increasingly reading online customer reviews to determine if a local business is a good business, though maybe not quite with the same frequency as last year.
Though they’re trying to dig themselves out of the hole, B2B marketers continue to miss the mobile mark.
Nearly 58% of marketers said being able to automatically mine consumer insights would save their team the most time.
Mobile-only media such as mobile search and display are the source of a majority of phone calls to businesses.
Roughly two-in-three Twitter news users (67%) report regularly seeing at least six of the 11 news topics asked about, compared with 57% of Facebook news users.
Local search has gone mobile, and recent research indicates that it’s critical for local businesses to have their mobile presence up to par.
This year’s Local Search Association Local Media Tracking Study gauged how consumers use different media channels based on business category.
While search engines are leaders in the way that consumers look for local businesses and services, other media platforms and competition cannot be ignored.
Few marketers and eCommerce professionals (predominantly based in Europe) agree that they use insight from phone calls to tailor on-site content.