How Consumers Find Information About Brands [CHART]

Chart: Brand Service Information Sources

Most online adults across 5 key countries turn to websites in order to find information about brands and services, while about half rely on recommendations from friends and family, according to a report from Kantar Media. The study indicates that social media is also a popular source of information, though more so in some countries than others.

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Satisfaction With Social Media Sites [CHART]

Chart: Satisfaction With Social Media Sites

Social media user satisfaction remains steady this year though it is still in the lower tier of industries on this measure. The overall index for social media is unchanged at 73 on a 100-point scale, though some platforms are better rated than others.

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