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Archive for September 2019

How People Learn About Retailers [CHART]

Chart: Retailer Awareness Sources

Consumers are still highly influenced by word of mouth (W-O-M) when it comes to trying out a new retailer. A full 45% of consumers say that a friend or family member had recommended the most recent retailer they had purchased from for the first time, per findings from a report from Yes Marketing.

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Customer Lifetime Value Growth Tactics [CHART]

Chart: Customer Lifetime Value Growth

Do marketers think of the long game when it comes to their customers? Maybe not, as only one-third (33%) of survey respondents report that customer lifetime value (CLV) is a measurable and reported KPI for their company, per a report from Econsultancy and RedEye.

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Media Consumption By Device Age Range [CHART]

Chart: Media Consumption By Device & Age-Range

According to Q3 2018 research from Nielsen, US consumers ages 35 to 49 spend nearly the same amount of time with old media like live and timeshifted TV and radio, as with their digital devices by accessing apps and the web on a smartphones or tablet.

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Voice Assitant User Penetration, 2017-2021 [CHART]

Chart: Voice Assitant User Penetration

In just a few short years, Apple’s Siri, Amazon Alexa and Google Assistant have gone from being virtual unknowns to familiar household names. As these voice assistants—and others—continue to gain traction on smartphones and smart speakers, the market is expanding quickly.

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