Archive for April 2018

Consumer Benefits Of Chatbots [CHART]

Chart: Consumer Benefits Of Chatbots

Chatbots are expected to be able to help round-the-clock with instant service for simple tasks, but aren’t perceived to be the best channel for more complex inquiries. Chatbots have yet to find broad appeal among consumers, though they do have a user base: 15% have used them to communicate with businesses during the past year.

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Top SEO Priorities [CHART]

Chart: Top SEO Priorities

Social media tops other priorities when it comes to SEO services in 2018. One-fifth of respondents named social media marketing their top SEO service-related priority, ahead of on-site optimization (16%) and creating content to earn links (15%).

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