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Archive for April 18, 2018

Consumer Benefits Of Chatbots [CHART]

Chart: Consumer Benefits Of Chatbots

Chatbots are expected to be able to help round-the-clock with instant service for simple tasks, but aren’t perceived to be the best channel for more complex inquiries. Chatbots have yet to find broad appeal among consumers, though they do have a user base: 15% have used them to communicate with businesses during the past year.

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