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Home » March 2015 » Articles for March 6, 2015

Archives for March 6, 2015

Best & Worst Customer Experience Ratings By Industry & Company, March 2015 [TABLE]

Publix enjoys the best customer experience rating of 293 companies measured.

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March 6, 2015 By David Erickson
Filed Under: Consumer Behavior, eCommerce Tagged With: A Credit Union, Aldi, Amazon, Bank Marketing, BCBS Of Florida, Blackboard, Chick-Fil-A, Comcast, Coventry Health Care, Customer Service, Dollar, eTailing, Fox Renta A Car, Fujitsu, Grocery Store Marketing, H.E.B., Hannaford's, Health Care Marketing, Health Net, Hitachi, Insurance Marketing, Papa John's, PetSmart, Publix, Ratings, Restaurant Marketing, Retail Marketing, Software Marketing, Spirit Airlines, Statistics, Table, Technology Marketing, Time Warner Cable, Trader Joe's, USAA, Walgreens

Worst Customer Service Industries, March 2015 [CHART]

Government offices and the telecommunications industry (telecom, TV, internet) have by far the worst customer service,

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March 6, 2015 By David Erickson
Filed Under: Consumer Attitudes, Consumer Behavior Tagged With: Airline Marketing, Cable Television, Chart, Customer Service, Government Marketing, Healthcare Marketing, Insurance Marketing, Retail Marketing, Statistics, Telecommunications Marketing, Utilities Marketing

Top Promotional Strategies For Increasing Sales, March 2015 [CHART]

46% of Inc. 500 executives cited online advertising as the promotional strategy they feel has the most potential to help increase sales.

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March 6, 2015 By David Erickson
Filed Under: Advertising, Internet Advertising, Online Advertising, Online Behavior, Print Advertising, Radio Advertising, Social Media Marketing, Television Advertising Tagged With: Business Directories, Chart, Daily Deals, Directory Marketing, Promotion, Statistics

Customers’ Top Priorities For The Next 12 Months, February 2015 [CHART]

CMOs narrowly give the edge to excellent service over product quality when it comes to their customers’ top priorities in the next 12 months.

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March 6, 2015 By David Erickson
Filed Under: Consumer Attitudes, Consumer Behavior Tagged With: Brand Marketing, Chart, Customer Service, Statistics, Trust

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