Skip to content

Customer Satisfaction With Financial Services Sector, 2013 vs 2014 [CHART]

Customer Satisfaction With Financial Services Sector, 2013 vs 2014 [CHART]

Customers continue to be report significantly higher satisfaction rates with credit unions (an index score of 85 on a 100-point scale) than with banks (76), according to the ACSI’s latest report on the industry. As for insurance, life (80) and property and casualty (79) carriers outperform health insurance carriers (70) in satisfaction. In fact, the health insurance industry has the 4th-lowest index score of the 43 industries tracked. Source: American Customer Satisfaction Index (ACSI)

Read the rest at MarketingCharts.