Favored Social Channels For Customer Service, July 2014 [CHART]

Favored Social Channels For Customer Service, July 2014 [CHART]

Facebook is the clear choice for social care, per the survey, and is also the social channel from which a plurality of respondents expect the quickest response. For the time being, though, only 7% of respondents believe that social offers the highest level of customer service; by comparison, a leading 63% feel that the phone offers the highest level. Source: ACCENT Marketing

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