Skip to content

Positive & Negative Customer Service Factors, 2013 [TABLE]

Table - Positive & Negative Customer Service Factors

Dimensional Research conducted a Q1 2013 survey of US internet users who had recently interacted with the customer service departments of mid-sized companies. Interestingly, they found that among those who said they had had a positive customer service experience, more said it was because they received a quick resolution to their problem, rather than a desirable outcome.
Read the rest at eMarketer.