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How People Shared Their Customer Service Experiences, 2013 [CHART]

Chart - How People Shared Their Customer Service Experiences

When it came to sharing customer experiences, bad news had a way of traveling farther than good. Customers were more likely to share bad customer service experiences than good ones, no matter what communication channel they used. That practice carried over to the way customers shared customer service stories on social media and on online review sites, such as Yelp. Read the rest at eMarketer.