Executives’ Views On Customer Experience & Loyalty, February 2013 [CHART]

by derickson on February 8, 2013

in Consumer Behavior

pinit fg en rect gray 20 Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
lg share en Executives Views On Customer Experience & Loyalty, February 2013 [CHART]

Oracle Customer Experience Loyalty Feb2013 Executives Views On Customer Experience & Loyalty, February 2013 [CHART]

74% of American senior executives surveyed by Oracle strongly agree that customers’ experiences impact their willingness to be loyal advocates, according to a new report, reflecting similar attitudes from consumers. With 6 in 10 executives also strongly believing that customers will switch brands because of poor experiences, the Oracle study finds that overall, respondents indicate that they stand to lose up to 21% of annual revenue as a result of not offering a positive, consistent, and brand-relevant customer experience. Of course, offering that experience is easier said than done. Read the rest at MarketingCharts.

Other Articles You May Enjoy:

Share and Enjoy

  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]
  • wp socializer sprite mask 16px Executives Views On Customer Experience & Loyalty, February 2013 [CHART]

Like this post? Be the first to Rate It, then Comment Below

1 Star2 Stars3 Stars4 Stars5 Stars
(No Ratings Yet)
Loading ... Loading ...

Leave a Comment

What is 13 + 9 ?
Please leave these two fields as-is:
IMPORTANT! To be able to proceed, you need to solve the following simple math (so we know that you are a human) :-)

Previous post:

Next post: