Archive for January 2, 2013
eReader Users & Penetration, 2011-2016 [CHART]
Nearly 50 million Americans used an eReader at least monthly in 2012.
Read MoreMobile Platform Development Preferences, Q4 2012 [CHART]
About 63% of mobile developers are very interested in using HTML5 to build their apps.
Read MoreSmart Phone Ownership By Generation [INFOGRAPHIC]
Gen Y is the most likely to own an iPhone. About 29% of the generation say they own one of Apple’s popular smart phones.
Read MoreCustomer Loyalty In The Age Of Showrooming [PRESENTATION]
This presentation by faberNovel looks at strategies for bricks and mortar retailers to fight online competition.
Read MoreTwitter Customer Service Response Rates By Top Brands [CHART]
The top one-third of brands responded to 61 percent of service-related tweets, whereas the bottom third responded to roughly 17 percent.
Read MoreTop 10 Brands By Twitter Customer Service Engagement [CHART]
90% of top 100 brands are responding (via@replies) within 24 hours, on average.
Read MoreTwitter Customer Service By Top 100 Brands [CHART]
Among the brands listed on the Interbrand Top 100, nearly all (95%) use Twitter and nearly one in four (23%) use it as a customer service platform.
Read MoreThe Millennial Mind [INFOGRAPHIC]
This Scarborough infographic uncovers the attitudes that motivate the purchasing decisions and lifestyle behaviors of Millennials.
Read MorePinterest Optimization [INFOGRAPHIC]
This infographic lists ten ways to optimize your Pinterest page.
Read MoreShareable Social Media Content, January 2013 [CHART]
When it comes to sharing content on social media, pictures and links get the nod over quotes and videos.
Read More