Counting fans was still an important tactic for almost all US marketers (96%). A large percentage of respondents were also measuring traffic to their websites (89%), customer satisfaction (66%) and new customers (62%). Additionally, 60% said they measured leads gained from social media, with another 12% saying they planned to do so. While currently not as popular, 28% of respondents said they were using the customer lifetime value metric, and 22% said they planned to use it in the future. Read the rest at eMarketer.
Home » Multichannel Marketing » Social Media Metrics For Brand Effectiveness, Revenue & Engagement, July 2012 [CHART]