Small businesses are turning to certain social media tools in increasing numbers, finds AT&T in March 2012 survey results. Facebook was the most popular tool among small businesses in 2011, up 7.3% year-over-year to 44% of respondents, followed by LinkedIn, which was used by 31%, up 24% from 25% a year earlier. And while those using Twitter dropped marginally from 19% to 18%, the use of location-based services almost doubled from 5% to 9%. Indeed, one-quarter of those using location-based services said the application is important for sales generation, a dramatic rise from just 2% in 2010. Just 4% reported using daily deal sites.
A November 2011 report from Constant Contact found much more widespread usage of social media among small businesses: according to those survey results, 81% of the small business respondents were using social media, with Facebook and Twitter the most common tools of choice, at 96% and 76% of social media users, respectively. Read the rest at Marketing Charts.